If we don't save you money, you don't pay.
Tokani comes with a 30-day money-back guarantee on the fee component, both tiers. If your dashboard shows zero savings within 30 days, we refund the fee in full. One email, no friction, no fine print.
How it works
Tokani for Builders
$149/year membership (or $49 launch price). If your dashboard shows no savings within 30 days of activation, email hello@tokani.ai for a full refund of the membership fee. The 20% savings share doesn't apply when there are no savings — so there's nothing else to refund.
Tokani for Companies
$1,000/month platform fee plus a sliding share of savings. If month one shows zero savings, email hello@tokani.ai for a full refund of the first month's platform fee. The performance-priced share only applies to savings actually delivered, so you're never net-paying.
The honest fine print
- "Zero savings" means zero. If Tokani delivered $5 of savings in 30 days, technically it worked — the guarantee triggers only when the dashboard shows nothing measurable. In practice, almost no production workload hits that bar.
- 30 days starts when traffic flows. Not when you signed up — when you actually pointed your tools at Tokani and we saw real requests. We want a fair window to deliver value.
- No "we'll keep some" cuts. A full refund means the full fee. We don't deduct a "setup cost" or pro-rate based on days used.
- No retention pressure. One email is enough. We won't put you through a survey, a save-call, or a "let me speak to my manager" loop.
- The 20% savings share is never refundable. It only ever applies to savings that actually happened — refunding it would mean refunding money you actually saved net of our share, which doesn't make sense. The guarantee is on the fee component only.
How to request a refund
Email hello@tokani.ai with the subject "Refund request" and the email address on your Tokani account. That's it. We process it through Stripe within one business day — the refund lands on the same card you paid with, on the bank's usual timeline (5–10 days for most issuers).
If you have feedback about why it didn't work for your workload, we'd genuinely value hearing it — but it's not required to get the refund.
See your savings.
No risk. 30 seconds. No signup.